SUPPORT

Image Request Guidelines

Complete the request by one of the below methods to the TBRHSC Help Desk.  If required for patient consultation or comparison, requests should be received at least 48 hrs. prior to appointment date.

·         Directly placing a Heat ticket (‘PACS Image Import/Export’ template)

·         E-mail help@tbh.net

·         Urgent requests, call the Help Desk at 684-6411 or toll free at 1-888-291-9636

·         Fill out the ‘Image Import/Export Request Form’ on the TBRHSC Intranet and fax to TBRHSC Help Desk at 807-684-5912, to attention of PACS Clinical Administrator

 

The Help Desk is monitored during Daytime hours (Monday to Friday 0700 to 1700 EST)

After hours and weekend requests may be delayed until the following business day, if it is time sensitive please follow the Urgent Request process.

 

Technical Details and Requirements

SFT supported browsers:

·         Google Chrome version 48 or later (recommended)

·         Microsoft Edge version 25 or later

·         Microsoft Internet Explorer version 10 or later

·         Browser will require java 1.5.2 or greater

 

System Issues and Support

If you are experience any system issues or require extra assistance requesting images please contact the TBRHSC Help Desk at 807-684-6411 or toll free at 1-888-291-9636.

 

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